Installation & IQ/OQ
Qualification protocols documented to GMP requirements.
- Site readiness check
- Installation qualification
- Operational qualification
- Signed, audit-ready documentation
Services
An instrument is only as good asthe support behind it.
Our engineers and applications chemists cover the full lifecycle — locally, so you are not waiting on a visit from abroad.
- 01
Specify
Method first, hardware second
- 02
Install
Qualified and documented
- 03
Train
Operators who are confident
- 04
Run
Applications support on call
- 05
Maintain
Scheduled, not reactive
On your bench
Installed, qualified, documented
Our engineers install the system, run the qualification protocols and hand over signed documentation that stands up in an audit — not a delivery note and a manual.
Installation & IQ/OQ
Site readiness check · Installation qualification · Operational qualification
With your operators
Training that outlasts the handover
We train the people who will actually run the instrument — routine operation, the maintenance they can do themselves, and the faults worth calling us about — on your bench or at our facility.
Operator training
On-site or at our facility · Routine operation · Preventive maintenance by the operator
Beside your chemists
Methods that survive routine use
Applications chemists develop and transfer methods around your matrices, throughput and reporting limits, then stay reachable when a real sample behaves unexpectedly.
Applications development
Method development · Method transfer and verification · Matrix-specific sample prep
Research & development
Feasibility studies · Joint projects with our chemists · Method optimisation
In our workshop
Pre-owned, properly re-qualified
Refurbished instruments are stripped, serviced with genuine parts and re-qualified to the same protocols as a new installation, with a twelve-month warranty behind them.
Used & refurbished sales
Stripped and serviced · Re-qualified to IQ/OQ · 12-month parts & labour warranty
Equipment rental
Short and long-term terms · Covers project peaks · Bridges instrument downtime
Consumables supply
Columns and SPE · Vials and filters · Spare parts
The full list
Every service, in one place
What each one includes, without the sales language.
Operator training
Hands-on operator training on-site or at our facility.
- On-site or at our facility
- Routine operation
- Preventive maintenance by the operator
- Troubleshooting common faults
Maintenance & repair
Preventive contracts and rapid-response repair.
- Scheduled preventive visits
- Fault diagnosis and repair
- Genuine spare parts
- Parts held in local stock
Applications development
Method development and transfer for your matrices.
- Method development
- Method transfer and verification
- Matrix-specific sample prep
- Reporting-limit tuning
Research & development
Collaborative R&D with our applications chemists.
- Feasibility studies
- Joint projects with our chemists
- Method optimisation
- Through to a validated method
Equipment rental
Short and long-term rental of analytical instruments.
- Short and long-term terms
- Covers project peaks
- Bridges instrument downtime
- Installation included
Used & refurbished sales
Certified pre-owned instruments with warranty.
- Stripped and serviced
- Re-qualified to IQ/OQ
- 12-month parts & labour warranty
- Documentation included
Consumables supply
Columns, SPE, vials, filters and spare parts.
- Columns and SPE
- Vials and filters
- Spare parts
- Held locally for fast delivery
Service contracts
Preventive maintenance plans
Scheduled visits, priority response and spare parts held locally — sized to how critical the instrument is to your workflow, not to a fixed package.
- Visits scheduled around your workload
- Priority response when something stops
- Spare parts kept in local stock
- The same engineers who installed it
Need a quote or a second opinion?
Tell us about your application — a specialist will reply within one business day.